Simply take your purchase back to any NodeSale and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and vaild I.D.
If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Eligible orders for online returns will receive a shipping label via email to print and attach to your package. You can drop it off at your nearest UPS store/dropbox. Customer support is also available to help get your UPS return started. Call us for assistance at: 1-800-430-3376.
Most new, unopened merchandise sold by NodeSale can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions. If your purchase was made with NodeSale Consumer Credit Card, NodeSale Commercial Revolving Charge, or NodeSale Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via NodeSale store credit (“Store Credit”) as determined by NodeSale. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with NodeSale Consumer Credit Card, NodeSale Commercial Revolving Charge, or NodeSale Commercial Account may be located in our system within 365 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by NodeSale. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
Written copies of NodeSale's Return Policy will be provided upon request.
RETURN TO STORE
We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. NodeSale uses a third-party refund verification system. All returns are subject to verification system approval.
If your order is eligible for online return, you’ll receive a shipping label via email to print, attach and drop it off your return item at the UPS store or dropbox. For more help call us at 1-800-430-3376. A customer support associate can get your UPS return started for you, or advise you on other options.
The following items may only be returned within 30 days of purchase:
DEFECTIVE OR DAMAGED MAJOR APPLIANCES – Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. Once delivery is accepted by a customer, product may be returned if defects and/or damage is identified and reported to NodeSale within 48 hours of delivery day by calling (800) 455-3869.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local NodeSale store.
Perennials, trees and shrubs have a 1 year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
Custom Products, including:
Paint: Custom/Tinted paint products cannot be returned. If you have received an incorrect paint sample, please contact Customer Support at 1-800-430-3376 for a replacement.
Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.
*See Special Services Desk for details.